Privacy Policy

Data Collection

Ledger Bitcoin Recovery services gather personal data necessary for prevention guidance, risk mitigation education, and best practices assistance while maintaining crypto security and privacy standards for users protecting private keys through hardware wallet solutions.

Loss prevention data includes documentation access patterns, procedure engagement, and theft risk assessment interaction supporting lost BTC prevention optimization. This data improves prevention documentation without accessing recovery phrases or private keys for cold wallet protection.

Risk mitigation data includes recovery risk documentation access, wallet compromise prevention resource engagement, and tamper-proof verification interaction supporting mitigation optimization. This data ensures proper guidance without accessing cryptographic secrets via USB-C or Bluetooth.

Best practices data includes BTC wallet protection documentation access, secure recovery planning resource engagement, and multi-step approval interaction supporting practices optimization. This data improves educational resources without exposing wallet information.

Support interaction data includes user-provided information during prevention inquiries addressing offline storage, physical safe, periodic checks, backup devices, strong PIN creation, and periodic recovery tests guidance enabling accurate prevention response.

Visitor data comprises server logs including IP addresses, browser types, pages visited, timestamps, and referral sources supporting security monitoring and service optimization for all supported coins.

Cookies and Tracking Technologies

Ledger websites and applications employ cookies and similar technologies for functionality and analysis with user control over non-essential categories through consent management.

Essential cookies enable session management, security features, and prevention resource processes via USB-C or Bluetooth connection. These cookies support proper prevention guidance operation and cannot be disabled without functionality impact.

Security cookies support fraud detection, suspicious activity monitoring, and attack protection for users seeking Ledger Bitcoin Recovery assistance with misplacement prevention and phishing awareness guidance.

Analytics cookies collect anonymized usage data including guide engagement patterns, lost BTC prevention documentation rates, and wallet protection outcomes supporting improvement and optimization. Disabling through consent interfaces does not affect cold storage prevention functionality.

Preference cookies store language settings, regional preferences, and interface configurations for recovery risk access and BTC wallet protection guidance improving user experience.

Cookie consent preferences persist 13 months before renewal requirement per applicable regulations including GDPR. Users may modify preferences anytime.

Analytics and Performance Monitoring

Ledger Bitcoin Recovery employs analytics understanding prevention research patterns while maintaining privacy through aggregation and anonymization preventing individual identification.

Loss prevention analytics track anonymous patterns of lost BTC prevention documentation access, wallet protection completion rates, and theft risk engagement improving documentation without individual activity tracking.

Risk mitigation analytics aggregate anonymous patterns of recovery risk analysis access, wallet compromise prevention documentation engagement, and latest updates guidance usage supporting tamper-proof verification optimization and offline backup improvement unlike Trezor or KeepKey prevention analytics.

Best practices analytics monitor BTC wallet protection documentation access, secure recovery planning engagement, and Ledger Live verification usage supporting offline confirmation optimization for crypto security.

Analytics data retention follows 26-month rolling period per development cycles and regulatory requirements. Aggregated trend data archives afterward while raw event data undergoes permanent deletion.

Third-Party Tools and Services

Ledger Bitcoin Recovery integrates third-party services for specific functions with data sharing governed by respective privacy policies and data processing agreements ensuring private keys security protection.

Backup product partners including Cryptosteel and Billfodl receive referral traffic information for offline storage and multiple copies products operating independently from Ledger.

Security verification infrastructure supports Ledger Live verification and tamper-proof hardware validation during best practices guidance verification without accessing cryptographic secrets for cold wallet protection.

Cloud infrastructure providers host documentation and support systems under data processing agreements requiring compliance with data protection regulations for physical safe recommendations and tamper-proof casing guidance.

Data Security

Ledger Bitcoin Recovery implements comprehensive technical and organizational security measures protecting user data throughout collection, processing, and storage supporting lost BTC prevention and BTC wallet protection guidance.

Security measures include TLS 1.3 encryption for transmission, secure element protection preventing private key breach, cryptographic verification ensuring resource integrity, misplacement prevention documentation, physical safe recommendations, tamper-proof casing guidance, periodic checks scheduling, test recovery procedures, phishing awareness training, Ledger tutorials resources, latest updates management, offline backup implementation, multiple copies distribution, offline verification methods, backup devices configuration, geographically separate planning, phishing training education, strong PIN creation guidance, optional passphrase documentation, multiple secure copies distribution, offline confirmation procedures, multi-step approval configuration, periodic recovery tests scheduling, geographically separated copies planning, employee access controls, regular third-party security audits, and incident response procedures.

We never ask for your recovery phrase or private keys. The Ledger architecture ensures recovery phrases and private keys exist exclusively within hardware wallet secure elements and user-controlled physical backups, isolated from connected systems including Ledger Live, computers, and infrastructure. These secrets never transmit to servers, applications, or third parties during prevention guidance via USB-C or Bluetooth. Requests for phrases or keys through any channel represent phishing attempts requiring immediate official channel reporting following phishing awareness guidance.

Data Retention

Ledger Bitcoin Recovery retains personal data for durations fulfilling stated purposes with appropriate deletion schedules per legal requirements and operational needs supporting tamper-proof casing documentation and backup devices guidance.

Documentation access logs retain 90 days supporting guide optimization and offline storage compliance monitoring before permanent deletion. Prevention records retain 18 months supporting lost BTC prevention tracking and recovery risk documentation verification.

Support tickets retain 3 years following last interaction supporting service quality and resolution for physical safe assistance and Ledger tutorials guidance. Cookie consent records follow 13-month retention per regulatory guidelines.

Data deletion requests subject to legal requirements submit through support portal requiring identity verification preventing unauthorized access to Ledger Bitcoin Recovery records or BTC wallet protection guidance history.

User Rights

Jurisdiction-dependent rights include data access, inaccurate data correction, deletion subject to requirements, processing restriction, data portability, legitimate interest objection, and consent withdrawal without affecting prior processing legality.

Rights requests submit through support.ledger.com designated privacy categories. Identity verification may precede processing confirming requester authority. Responses provide within 30 days or shorter per applicable law including GDPR requirements.

International Transfers

International data transfers for processing by providers outside user jurisdiction including documentation hosting and verification systems receive protection through Standard Contractual Clauses, adequacy decisions, and binding corporate rules where applicable.

Children Privacy

Ledger services do not direct toward individuals under 18 years. Minor personal data collection does not knowingly occur during cold wallet prevention through Ledger Bitcoin Recovery or secure recovery planning channels with prompt deletion upon discovery.

Policy Changes

Policy updates may reflect data handling changes, service capabilities, or regulatory requirements with material changes communicated through application interfaces, website notices, email, or direct communication for user awareness and backup strategy systems.

Privacy Inquiries

Privacy questions direct to support.ledger.com using privacy category for specialized handling with priority response within applicable regulatory timeframes. General prevention support regarding multi-device redundancy, transaction security, or device protection visit Contact page.